Refund Policy Overview
Our Refund Policy at Zuvi ensures that customers within the countries/regions we operate have a 30-day money-back guarantee from the date of receipt of their product. This guarantees our customers a low-risk opportunity to try and enjoy our products.
If you have purchased a product from one of our retailers or resellers, please contact them directly to learn more about their refund and exchange policy.
Starting a Return
To begin a return or exchange, customers need to contact us within the 30-day period upon receiving their order. Please compile the form on our Return & Exchange page to begin a return or exchange.
When you initiate a return or exchange on our Return & Exchange page, we will first need to verify your order. To ensurea a smooth process, please use the email you originally used when placing your order, and include your order number.
Please note that we will only accept undamaged products in their original packaging.
If you have any questions about your return, you can always contact our support team at firstname.lastname@example.org.
We offer a 30-day return policy for products purchased directly from our official website in the United Kingdom, United States, and Europe. If the customer's return address is the same as the original place of purchase, we will provide a return label at no cost to the customer. However, if the return is made after 30 days or from a non-purchase location, the customer is responsible for the return shipping fee. Zuvi will cover any original shipping fee incurred at the time of purchase.
Return labels are only issued based on the country the purchase was shipped to. The cost of returns from any other country is under the responsibility of the customer.
Once we receive and inspect your return, we will notify you if your refund has been approved or not. If approved, the refund will be processed automatically on your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund.
Defective or Damaged Items
In the unlikely event you receive a defective, damaged or incorrect item, please contact us immediately upon receipt of the order, within 48 hours after receiving your order.
Return, Warranty and Repairs
In the event of a warranty claim, please initiate a request on our Return & Exchange page, and we will verify your order. For customers in the US, UK, and EU, we will provide a shipping label for you to return the product for repair. However, for customers in Australia, Hong Kong SAR, Canada, or for those returning products from a different country from the original shipping address, the shipping cost and duty for repair will be covered by the customer.